Policies

 

 

 

 

 

Service & Repair

All services are backed by a minimum 90 day warranty which includes all labor and travel charges. Warranty is based on similarity of reported issue, possible failed part or failure to reliably repair original issue. Parts are warrantied a minimum of 90 days, up to 180 days from the time of service unless specified. Parts are only warrantied if PCT Services is the origin of the parts obtained. ie if customer requests we use their parts, or if they obtain the parts from another source, and hire us to install them, no warranty for parts or services is provided as we cannot back parts or the reliability if obtained from another source. This includes, but is not limited to, drum rebuilds, fuser rebuilds, motor drives, etc. Warranty may also be voided if any covered part or service is acted upon by another service company, the customer or 'acts of God', a.k.a., water damage, power failures/spikes or structure failures, etc. Any service requested by customer that is advised as risky or questionable for a complete fix is also not warranted. PCT recommends whole board replacement for machines. If customer chooses to attempt to repair a circuit board (such as component replacement, connectors, soldering, wiring, traces, etc.) PCT may attempt with the understanding that this may or may not be successful and anytime a circuit board is handled, manipulated or soldered on, inherant risks are present to the integrity of that circuit board. No warranty or guarantee is explicit or implied. It falls under 'at the customers risk'. We recommend following the manufacturers recommendation of a new replacement part.

Supplies

Toner cartridges are warrantied up to 6 months from date of purchase. Receipt or invoice required for exchanges. Toners, inks and ribbons, if defective in this time period can be exchanged for a same item. Unopened unwanted toners, inks and ribbons can be returned for a refund up to 30 days from the time of purchase, however, if items were factory drop shipped to the customer, a 15% restocking fee + return shipping is deducted from the original amount for the refund total.

Toner Program

Customers who regularly order toner products and are on one of our service discount programs, must meet the minimum purchase level per month to remain at that discount level. All discount programs require at least 1 toner purchase per month, some programs up to 4 per month. Ask us if your not sure what your program requires.

For any questions or needed warranty issues please feel free to contact us at

208.660.7106

Service@PCTServices.biz